Refund policy
Refunds & Returns
We work directly with our supplier via DSers to ensure your order is safe. Refunds are available in the following cases:
- Package lost
- Item damaged
- No delivery within 30 days
Free Returns
You can return eligible items within 30 days of delivery for a refund.How to Request a Refund:
- Contact us at shopnovyra.store@gmail.com within 7 days of the issue.
- Provide your order number and photos of damaged items (if applicable).
- We will verify with our supplier and process your refund or replacement promptly.
Security & Privacy
Your personal information is secure and will not be shared with third parties without consent.